ToughTested Defective Product Exchange Policy

Products deemed defective and purchased up to 5 years of the receipt date are eligible for a product exchange. Products purchased beyond 5 year of the invoice date are not eligible for exchange.

ToughTested responsibility with regard to this warranty shall be limited solely to the repair or replacement at its option, of any product, which fails during normal consumer use for a period of 5 Year from the date of purchase. This warranty does not extend to damage or failure, which results from misuse, neglect, accident, alteration, abuse, improper installation or maintenance. If at any time during the 5 Year period following the purchase the product fails due to defects in materials or workmanship.

A Receipt is Required for all Exchanges. We do not offer refunds. Refunds can only be done through the retailer you purchased the product from, within their own return guidelines.

All products returned to ToughTested must include a Return Authorization Form, completed in its entirety. The original receipt or packing slip must also be included with your return. Products submitted to ToughTested without a completed Return Authorization Form will be returned.

Shipping and Shipping Charges
ToughTested is not responsible for refunding the shipping costs for returned products. The customer is responsible for all shipping costs.
When sending back your return we recommend sending an item with either a tracking number or a delivery confirmation number to ensure it safely arrives.
USPS Priority Mail or UPS Ground will be used for all return exchange shipments and is solely at the discretion of ToughTested.

Return Merchandise Authorization Form
Download & Print the Return Authorization Form
 For all other inquiries please Contact Us

ToughTestedLimited Warranty

ToughTested warrants this product against defects in material or workmanship for a period of one (5) years from the date of purchase. ToughTested, at its option, may repair or replace with a new or refurbished product, any product which ToughTested determines to be defective. "Refurbished" means any product that has been returned to its original specifications. To obtain warranty services, you must deliver the product, freight prepaid, to ToughTested at 21 Commerce Dr. Cranbury, NJ 08512. A dated purchase receipt MUST accompany the returned product. This Limited Warranty shall apply to any repair or replacement product for the remainder of the original Limited Warranty or for a period of ninety (90) days – whichever is longer. TOUGHTESTEDSHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. FURTHER, EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.