InstaSense™ Smart Technology is a sophisticated charging system designed by ToughTested to elevate the charging experience for all your devices. Compatible with iPhone, iPad, Android smartphones and tablets, Kindle readers and tablets, Nexus tablets, and every USB-powered device in your arsenal. What sets InstaSense™ apart is its unique capability to recognize each connected device, read its amperage requirement based on the manufacturer's specifications, and then intelligently monitor its battery. It ensures optimal power distribution, allowing for the safe and efficient charging of multiple devices simultaneously. ToughTested Power packs featuring InstaSense™ are TSA-compliant and equipped with built-in safety features, including overheat protection, pressure relief ventilation, and safeguards against power surges, short circuits, overcharging, and over-current. This guarantees a secure and reliable charging experience for all your devices.

Power delivery or “PD” is a fast charging standard and works in a similar way to QC 3.0. It was developed by the USB implementers forum, a consortium of technology companies that worked together to develop a fast charging standard. Like QC3.0, both the charger and the device need to have the technology built-in to take advantage of the faster charging speed, Google Pixel, iPhone 8 and newer support it.  Check your user manual or manufacturer’s product specifications to see if your device is supported.

The Power Delivery standard is designed to provide up to 100 watts of power which is ideal for laptops and other large devices. For smaller devices like a Smartphone, 18 watts is typically all that is needed.

The charger regulates the power it provides to a device so a 100W PD charger is perfectly safe to use for a Smartphone.  If your laptop came with a 90W charger and you connect it to a 45W PD charger it will charge safely, just not as fast as the charger that came with your laptop.  It is not recommended to use PD chargers below 30W to charge laptops, it may not be enough to power the laptop’s large screen, and internal components.

Quick Charge 3.0 is a proprietary fast-charging technology developed by Qualcomm, Inc.  It safely provides more power to your phone and charges it faster than conventional USB chargers, you can get up to 65% charge in 30 minutes.  For Quick Charge to work, both the charger and the device (e.g., Smartphone) must have the technology built in.  If your device does not have this feature, it will charge, just not at a faster rate.  Check your user manual or manufacturer’s product specifications to see if your device is supported.  Many Android phones support Quick Charge, but Apple iPhone does not. 

Smart Technology meets audio innovation with EQ-Voice™ by ToughTested, designed for those navigating noisy environments like construction sites, boats, lawnmowers, or raceways. EQ-Voice™ revolutionizes your listening experience by allowing you to enjoy hi-fidelity music while Noise Reducing Flexfoam™ Eartips block up to 30% of background noise. Easily switch to Calls mode for clearer, louder phone conversations without leaving your active environment. This dual-mode controller seamlessly integrates into ToughTested earbuds, offering optimized audio experiences whether you're in Music or Calls mode. In Music mode, EQ-Voice™ balances bass and treble for enhanced music fidelity while limiting volume to a safe 85 dB. In Calls mode, it amplifies speech frequencies for crisp voice clarity, adjusting call volume based on background noise to ensure uninterrupted conversations. Experience EQ-Voice™ – where cutting-edge technology meets unparalleled audio performance.

he IATA, (International Air Transportation Association), sets a 30% maximum charge level for battery shipments.  This applies to production shipments not passenger travel requirements.  It is best to fully recharge your powerbank before first use.

That depends on the capacity of the powerbank and the rating of the solar panel.  On the back of the powerbank you will find the capacity in mAh and the solar panel rating in mA. Divide capacity by the panel rating.  Example   Capacity 16,000mAh/400mA = 40 hours of direct sunlight. 

While that is a long time please remember solar should not be used to completely recharge your powerbank.  It is designed for emergency charging to get you going when you don’t have access to a plug-in solution.   4-5 hours of solar charging can get you 30% charge for the average Smartphone.  

1. Turn on the Bluetooth feature on your device.
2. Turn on the speaker/headset (for older model Bluetooth speakers/headsets, you may need to press and hold the power button for approximately 5 seconds to enter into pairing mode.)
3.  On your phone/laptop, click on the scan or search for the new device button.
4. Once the name of the device you are trying to pair with appears on your phone's screen, click on it and follow any additional prompts your device may give to finalize the pairing.

For iPhone Devices

• All iPhone models use a Lightning cable
• All iPad models use a Lightning cable except for the iPad Pro, which uses USB-C
• All MacBook models use USB-C cables

For Android Devices

• Use either Micro USB or USB-C. 
• Newer Android phones almost exclusively use  USB-C.
• *Note: The easiest way to determine what type of cable you need is to check the connection port on your device.
•  For Amazon Kindle Fire: the latest generation uses USB-C, and previous models used Micro USB.
• *Note: Look at the input port on your device; the shape of the port will tell you what you need.

If you are inquiring about warranties, please visit our dedicated warranty page.

As long as you can provide a valid receipt with date of purchase clearly listed showing item to be still within the warranty period, we will either replace the item with a similar item of equal value or provide you with a Coupon Code to our sites worth the value of the item you need warrantied. 

Refunds are only an option for customers who purchased their items directly from our Toughtested.com site.  Refunds can only be done through the retailer you purchased the product from, within their own return guidelines.