FAQ'S

Fill out Military Discount form linked here 

Q: How much is the Military Discount?

A:

Q: Does military discount apply to retired Vets? 

A: Yes

Q: Does the Military Discount apply to First Responders?

A: Yes

Q: What can i submit as proof of Service?

A:

1- Retired Vets can submit a copy of "Certificate of Release/Discharge" papers.

2- First Responders (EMS, Fire Dept. Police) can submit copy of Dept. I.D.  

Q: Are Coupon Codes 1 time use?

A: Yes, unless otherwise indicated all coupon codes are good for 1 time use.

Q: My discount code is not working what should i do?

A: Please visit our Contact US  page and submit a ticket detailing issue with the code 

Q: What promotions are you guys currently running?

A: To receive emails regarding special promotions please sign up for our "Exclusive offers" Register with us: (here)

Q: Why was my powerbank only partially charged when i bought it?

A: The IATA, (International Air Transportation Association), sets a 30% maximum charge level for battery shipments.  This applies to production shipments not passenger travel requirements.  It is best to fully recharge your powerbank before first use.

Q: How long should it take to recharge my solar powerbank from the sun?

A: That depends on the capacity of the powerbank and the rating of the solar panel.  On the back of the powerbank you will find the capacity in mAh and the solar panel rating in mA. Divide capacity by the panel rating.  Example   Capacity 16,000mAh/400mA = 40 hours of direct sunlight. 

While that is a long time please remember solar should not be used to completely recharge your powerbank.  It is designed for emergency charging to get you going when you don’t have access to a plug-in solution.   4-5 hours of solar charging can get you 30% charge for the average Smartphone.  

Q: How does wireless charging work?

A: Wireless charging works by transferring energy from the charger to a receiver in the back of the phone via electromagnetic induction. The charger uses an induction coil to create an alternating electromagnetic field, which the receiver coil in the phone converts back into electricity to be fed into the battery.  Not all Smartphones support wireless charging, check your user manual or manufacturer’s product specifications to find out if your phone supports wireless charging.

Q: What is Quick Charge 3.0 & how do i know if my device is compatible?

A: Quick Charge 3.0 is a proprietary fast charging technology developed by Qualcomm, Inc.  It safely provides more power to your phone and charges it faster than conventional USB chargers, you can get up to 65% charge in 30 minutes.  For Quick Charge to work both the charger and the device (e.g. Smartphone) must have the technology built in.  If your device does not have this feature it will charge, just not at the faster rate.  Check your user manual or manufacturer’s product specifications to see if your device is supported.  Many Android phones support Quick Charge, Apple iPhone does not. 

Q: What is "Power Delivery"  & how do i know if my device is compatible?

A: Power delivery or “PD” is a fast charging standard and works in a similar way to QC 3.0. It was developed by the USB implementers forum, a consortium of technology companies that worked together to develop a fast charging standard. Like QC3.0, both the charger and the device need to have the technology built-in to take advantage of the faster charging speed, Google Pixel, iPhone 8 and newer support it.  Check your user manual or manufacturer’s product specifications to see if your device is supported.

The Power Delivery standard is designed to provide up to 100 watts of power which is ideal for laptops and other large devices. For smaller devices like a Smartphone, 18 watts is typically all that is needed.

The charger regulates the power it provides to a device so a 100W PD charger is perfectly safe to use for a Smartphone.  If your laptop came with a 90W charger and you connect it to a 45W PD charger it will charge safely, just not as fast as the charger that came with your laptop.  It is not recommended to use PD chargers below 30W to charge laptops, it may not be enough to power the laptop’s large screen, and internal components.

Q: What does mAh, Wh & IP rating mean?

A: 

1- "mAh"  is milliamp hours, it is a measure of battery capacity.  The higher the number the more charges you will get for your device.  

2- "Wh" is watt hours, it is also a measure of battery capacity but it takes battery voltage into account.  The higher the number, the more charges you will get for your device.   

Examples: A 24,000mAh powerbank will have a Wh rating of 89. A 10,000mAh powerbank will have a Wh rating of 37. 

3- "IP" rating stands for ingress protection.  It is a measure for how easily solids and liquids can penetrate the surface of your device and cause possible damage.  It is a 2-digit code with the first number representing protection from solids and the second protection from liquids.  The higher the rating the more protection.   you can find more information on above topic (here)

Q: Can i bring my powerbank with me when traveling on an Airplane?

A: Yes, TSA allows lithium powerbanks with a Watt hour rating up to 100 to be included in carry-on luggage.  All ToughTested powerbanks are below the limit with one exception, the TT-PB-PD30 is 111Wh.  Most airlines will allow up to 160Wh batteries, please contact your airline to verify their policy.

We have provided links for TSA, American Airlines & United Airlines below for your convenience.

Links: TSA AA, & United

Q: How do i pair my speaker to my phone?

A: Pairing:

1- Turn on bluetooth feature on your device.

2-Turn on speaker/headset (for older model bluetooth speakers/headsets you may need to press and hold the power button for approx 5 seconds to enter into pairing mode.)

3- In your phone/laptop click on the scan or search for new device button.

4- Once the name of the device you are trying to pair with appears on your phones screen click on it and follow any additional prompts your device may give to finalize the pairing.

Q: My speaker no longer takes a charge, can you fix it?

A: if you have an issue with a broken speaker please submit a warranty form found (here) A Valid Proof of 
Purchase is mandatory for warranty service.

Q: My speaker model is discontinued on your site, is it still covered by warranty?

A: We honor warranty on all discontinued items as long as the item is still under the manufacture warranty term listed on the package and you can provide dated proof of purchase.  If you can provide required documentation we will either replace the item with an item of similar features and function, if such an item is not available a coupon code in the amt of the original purchase price valid on any of our sites would be issued to you in lieu of replacement.

Q: How do i know what type of cable i need?

A1: For Apple devices

-All iPhone models use a Lightning cable

-All iPad models use a Lightning cable except for the iPad Pro which uses USB-C

-All MacBook models use USB-C cables

(A2): For Android Devices

-Use either Micro USB or USB-C. 

-Newer Android phones almost exclusively use USB-C.

*Note: The easiest way to determine what type of cable you need is to check the connection port on your device.

 (A3): For Kindle Fire: the latest generation uses USB-C, previous models used Micro USB.

*Note: Look at the input port on your device, the shape of the port will tell you what you need. see below for cable examples from our site:

Micro USB:  (view cable on our site)

USB-C:   (view cable on our site)

Apple Lightning: (view cable on our site)

Q: My cable is not working, no signs of damage what do i do? 

A: To warranty a cable you must fill out warranty form found here , Be sure to include the cable 
"Batch Code"# found  near tip of cable (see image below)

Q: How do I know if a car charger is compatible with my car or truck?

A: All passenger cars and trucks use a 12V electrical system.  A few older big rig trucks may use a 24V system.  All ToughTested car chargers support both.

Q: Can I use my USB wall charger in other countries?

A: Yes, all ToughTested USB wall chargers support 100-240V universal voltage requirements.  You may need to purchase an inexpensive country plug adapter depending on the country you are traveling to.  

Q: What is "Power Delivery" & how do i know if my device is compatible?

A: Power delivery or “PD” is a fast charging standard and works in a similar way to QC 3.0. It was developed by the USB implementers forum, a consortium of technology companies that worked together to develop a fast charging standard. Like QC3.0, both the charger and the device need to have the technology built-in to take advantage of the faster charging speed, Google Pixel, iPhone 8 and newer support it.  Check your user manual or manufacturer’s product specifications to see if your device is supported.

The Power Delivery standard is designed to provide up to 100 watts of power which is ideal for laptops and other large devices. For smaller devices like a Smartphone, 18 watts is typically all that is needed.

The charger regulates the power it provides to a device so a 100W PD charger is perfectly safe to use for a Smartphone.  If your laptop came with a 90W charger and you connect it to a 45W PD charger it will charge safely, just not as fast as the charger that came with your laptop.  It is not recommended to use PD chargers below 30W to charge laptops, it may not be enough to power the laptop’s large screen, and internal components.

Q: What is Quick Charge 3.0 & how do i know if my device is compatible?

A: Quick Charge 3.0 is a proprietary fast charging technology developed by Qualcomm, Inc.  It safely provides more power to your phone and charges it faster than conventional USB chargers, you can get up to 65% charge in 30 minutes.  For Quick Charge to work both the charger and the device (e.g. Smartphone) must have the technology built in.  If your device does not have this feature it will charge, just not at the faster rate.  Check your user manual or manufacturer’s product specifications to see if your device is supported.  Many Android phones support Quick Charge, Apple iPhone does not. 

Q: The jumper cables for my jumpstarter broke can i get a replacement of just the cable?

A-  Yes we will provide replacement jumper cables please fill out warranty form found (here) and in the uploads section of the form please submit an image of broken cable. 

Q: How does wireless charging work?

A:  Wireless charging works by transferring energy from the charger to a receiver in the back of the phone via electromagnetic induction. The charger uses an induction coil to create an alternating electromagnetic field, which the receiver coil in the phone converts back into electricity to be fed into the battery.  Not all Smartphones support wireless charging, check your user manual or manufacturer’s product specifications to find out if your phone supports wireless charging.

Q: What do i need to do to get warranty service?

A: To claim Warranty simply fill out and submit warranty form linked here: Submit Warranty here

Q: My item is still within the  warranty period but it has been Discontinued do i just lose my warranty?

A: As long as you can provide a valid receipt with date of purchase clearly listed showing item to be still within the warranty period, we will either replace the item with a similar item of equal value or provide you with a Coupon Code to our sites worth the value of the item you need warrantied. 

Q:  I purchased your item while on vacation in the U.S. but i live overseas, is the warranty on my item still valid?

A: Toughtested 5yr warranty is a "Domestic" warranty and does not cover items taken out of the U.S.  If you purchased the item from a 3rd party that shipped to your international location you can try looking into their return policies.

Q: Can i get a refund for my item instead of a warranty replacement?

A: Refunds are only an option for customers who purchased their items directly from our Toughtested.com site.  All other items are covered under manufacturer warranty found here: warranty form

Use these articles to answer questions that customers have about your products and services. You can use text, links and images and also group articles into categories.

Q: Am i required to register my product? 

A:

Q: Do you sell my information

A: Absolutely NOT

Register your product with us today: (Product Registration)

Q: Where/How can i find the tracking# for my order?

A:  Please click here: "Track Your Order" and input the provided tracking # for your order.

Q: how do i return a product for exchange or refund?

A: Visit Shipping & Returns page for detailed info on this topic.