WARRANTY REQUEST

NOT COVERED

What is not covered under warranty?
  • Misuse, lack of care, mishandling, accidents, abuse or other abnormal use
  • Damage due to improper/unauthorized repairs
  • A modified or altered product
  • Non-ToughTested products (counterfeits)
  • Damage to devices while using our products
  • Products purchased from third party, unauthorized retailers
  • Preowned items

COVERED

What does the warranty cover?
  • Products that arrive damaged
  • Products that have a manufacturer’s defect
  • Products that fail under normal use

TOUGHTESTED OFFERS ONE OF THE LONGEST WARRANTIES IN THE BUSINESS

Register below in order to activate your TOUGHCARE 5-Year Manufacturer's Warranty.Don't forget to register your product as close as possible to your receipt date. 

START YOUR WARRANTY EXCHANGE VIA THE SUPPORT WIDGET (BOTTOM RIGHT)

Please let us know the issues you are experiencing with your product and we will get back to you with your Return Merchandise Authorization Form andnext steps.

ALL RETURNS MUST INCLUDE A FULLY COMPLETED RETURN AUTHORIZATION FORM.

Please let us know the issues you are experiencing with your product and we will get back to you with your Return Merchandise Authorization Form andnext steps.

A RECEIPT IS REQUIRED FOR ALL EXCHANGE

We do not offer refunds. Refunds can only be done through the retailer you purchased the product from, within their own return guidelines. The original receipt or packing slip must also be included with your return.

SHIPPING AND SHIPPING CHARGES

ToughTested is not responsible for refunding the shipping costs for returned products. The customer is responsible for all shipping costs. When sending back your return we recommend sending an item with either a tracking number or a delivery confirmation number to ensure it arrives safely. USPS Priority Mail or UPS Ground will be used for all return exchange shipments and is solely at the discretion of ToughTested.